Logs and every other conceivable piece of information that I can. Hiro has been most unhelpful in solving this problem, and I have sent them modem Hiro claims in LARGE LETTERS on their homepage that their modem is compatible with Windows 10, but their documented testing is very limited and does not include Earthlink. The modem is always connected to a USB 2.0 port. The Hiro modem is trying to connect to Earthlink via their EAS software, but after several tries the call hangs up and EAS claims "no answer", even though Earthlink *did* answer - the communications protocols just did not complete successfully. Windows 10 was installed by Acer, it is NOT an upgrade from a prior Windows OS. I purchased a Hiro H50113 dial-up modem to use with this PC, which is running Windows 10 64-bit. I have a brand new Acer ES1-512-C1PW laptop.
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